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Cancellation Policy

 

Cancellation Policy

 

We understand that life happens and plans get changed. To avoid cancellation fees please be aware of our cancellation policies.

Deposits: 

  • For all boarding stays, a 50% deposit is required upon booking. 

  • Your deposit will be refunded, less a 3% credit card fee, if the reservation is cancelled at least 48 hours before the first night's stay (excluding Holidays/Spring Break).

  • Failure to cancel prior to 48 hours of your reservation results in the forfeiture of the entire deposit.

 

Holidays/ Spring Break

  • For stays during Holidays and Spring Break, deposits will be refunded if the reservation is cancelled at least 72 hours prior to the boarding stay's commencement.

  • Failure to cancel prior to 72 hours of your reservation results in the forfeiture of the entire deposit.

  • Please note: All Holiday/Spring Break stays require a minimum stay of 4 nights.

  • Upcoming Holiday/Spring Break Dates:​

    • July 4-7, 2024

    • November 22-Dec1, 2024

    • Dec 20, 2024 - Jan 6, 2025

    • March 14-23, 2025​

 

Before making a reservation, please ensure that your pet has met our health and vaccination requirements. Your pet's well-being is our top priority.

 

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